We are a high end Spa that focuses on the well-being of our clientele. Our services are carried out with the best of our knowledge and technology. Our goal is to provide the best experience so you are treated as an individual, not as a number or potential opportunity.
I arrived, coupon in hand, (paid $40.00) and requested what was on print; haircut, wash, blow-dry, conditioning treatment, and six foils. Although it was written on my coupon that additional charges will be incurred for hair longer than shoulder length, I thought it was absurd that she should charge me the full price for 6 foils ($36) - nickle and diming me to death, she then states that I need a toner for another $15 to $20 and that my blow dry will cost me an additional $10.00. Seriously? Yes, my hair is long, there isn't that much of it to charge me that $10 blow dry. I was willing to negotiate the cost of the foils but it was a no-go for her. Ultimately I ended up with 3 foils at no additional cost and I refused the toner. I did speak with the owner how these coupons are meant to draw in new clientele. It most definitely would have been a more welcoming experience if she didn't try to gouge me every which way. I am reasonable and would have been happy to pay the difference on the foils, from short to long hair. Thankfully, my very nice coiffure, Lisa, did a fine job and dried some of my hair which I was grateful for since it is 15 degrees below. I did not get my hair dried and did the rest 'chez moi'. The owner of this establishment ought to learn that there are ways to make people want to return.
I choose the color blonde from the book with the hairdresser, I wnted 2 owlight, she decides to do 6, endreslut my hair is brown
I went to have it fix, talked to owner who tels me she is not responsible, emplyoees are self employed and working with comission. Another hairdresser came to argue with me,
Customer service: cero
Experience: nul
DONT GO
