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Our experience with this branch has been the single worst experience we have ever encountered with any bank anywhere in more than 40 years of banking with a variety of institutions. We cannot urge you strongly enough to bank elsewhere.
We have banked at this location for forty years and always got great advice and service. The current bank manager is
pleasant if you are investing money but condescending and unhelpful if you need anything else. He has an arrogant manner and it has rubbed off on the newer staff as well. Im not accustomed to being talked down to and will switch banks.
My independent financial advisor from the States, my late husband, and I have dealt with the Montague branch for decades. The service has been outstanding, particularly after my husband s death. Gaylene, Tammy, and others helped navigate the financial changes with understanding and inexhaustible patience. Friends in church and choir also have nothing but good to say about this branch.
I wanted some basic info on my account and line of credit that could of been answered quickly had I been able to talk to a person instead of getting the run around with endless menus that cost me valuable time, and more time to let you know how terrible and costly to me this experience was.
