Factory Direct

Terrible customer service and l think her name is DENISE W.Very ignorant and rude She should not be working with the public In any way ...

i called on the phone to ask if they’d had there i phone 6 plus on sale and they transferd me to a winnipeg retail section so i called a new number and this one was brantford and she said didn’t you just call and spoke to a gentleman i said yes then she started yelling and screaming at me i hung up i was so disappointed in there awful service over the phone uhhh!!!!

I bought 2 refurbished tablets as Christmas gifts. 1 tablet would not charge with the charger included. 2nd tablet didn't even come with a charger.

Sell defective products. Then tell you it's your fault they don't work.

Extremely poor customer service

One week ago, I spent $282.46 at this store. I stood & waited behind an older woman who was irate as she had waited a long time. She finally intercepted a young man who was carrying an empty box and didn't get out of his way until he helped. As I too was standing, I expected he would serve me next. He simply went back to his box breaking. After waiting some time I finally went to front desk and they had to go and get him, I could see and hear box breakdown was still more important.