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Worst place ever! Came in the guy did my nails missed both sides of every nail, it looked like a top hat. I asked him to fix my nails while getting them done. He never said one word to me but grunting. At the end I showed him what I was talking about and he just filed my nails on the side (which were showing) back and painted the sides. After all the fuss my nails on the sides were still showing a couple employees came over and said we can pop them all off and you can leave. I asked for a discount and they were not willing until I was leaving and I asked if I can come for a free fill later so they're no longer a top hat and she said no. I gave her my gift card (Christmas gift) and she told me to NEVER COME BACK! Worst experience ever don't ever go there. No customer service what's so ever! (Doesn't even deserve the 1 star)
I went with my mom and daughter for some pampering. We loved the butterfly chair my daughter sat in but the staff wasn't that kid friendly and her mani/pedi polish came off before the end of the day, just peeled off. My mom and mine manicure and gel nails look great but my daughter wasn't happy about her first nail salon experience. Next time we are in Victoria we will not be going back.
Messed up simple nail art and after telling them it was wrong they all scoffed at me and told me it was right. 3 of us got the gel polish and not a week later all of our nails started chipping and peeling after they guaranteed it to last 3-5 weeks. Got our money back but it wasn't easy, apparently no one that works there knows the managers name or number. I will never go back there, I have never seen such horrible customers service in my life.
They are just a great bunch of people and do wonderful work. They are one of the best places i have been to. Been to other salons and no one has beat them. They are the best and their prices are reasonable.
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