Staff are kind & patient, they fit you in right away if necessary. I live out of town, I am disabled, & I only travel to Pentiction once every couple months. I needed to speak to someone to see if there was anything I could do for my sick cat in the mean time of bringing him in &, a Veterinarian called me back quite quickly actually, which surprised me. as every other Vet clinic would not allow you to speak to anyone, only way was to bring your animal in. Thank You for putting me at ease!