The Caledonian Clinic Ltd. has been established in Nanaimo for over 120 years and in its present location, at the corner of Campbell Street and Wallace Street, since 1959. The Caledonian Clinic pioneered in the field of computerized medical records in 1979.
The Caledonian Clinic Ltd. has 2 locations to serve you:
Campbell Street Location - Nanaimo Walk-In Clinics
Brickyard Road Location - Nanaimo Walk-In Clinics
Appointment line for both locationsmore...See more text
This clinic is so poorly managed, my Husband was apparently booked for a scan a month ago and we were waiting, (he has a infection on his foot and being diabetic it could turn into gangarene , we have heard nothing, I enquired about the appointment and called the hospital and no requisition has been sent from the Dr. His foot is very bad and after calling the clinic a few times have just sat on hold listening to their music. So he is going to emerg today. I would never go back there if I could
I would give this one star, but my doctor is very warm and genuine so they get an extra star. be prepared to wait longer for the staff to pick up the phone to make an appointment than it takes to talk to your doctor. I have waited on hold well over an hour many times before giving up. My mothers doctor is in the same clinic and her doctor is the direct cause of my mothers degrading health. The woman refused to direct my mother for further care when she asked for it and now its too late.
Poorly Run -- they only have 2 Receptionists answering phone for thousands of patients. I wait longer to make an appointment then to see my doctor. Use to have more Receptionists but think money became more important than patients. Guess they are trying to deter patients from coming back.
If you can get a doctor anywhere else, it would be better for you. My wife's doctor is very nice, but the clinic is poorly operated. The biggest reason i say this is that i feel there is no respect for patience time. It does not matter what time you book an appointment, they over book so much that you are waiting a minimum od 90 min past your appointment time, sometimes much longer. My wife has been coming here for several years and nothing has changed. You are always waiting for a long time.
Because this goes on normally here, i can say and have this opinion. I have been seeing my doctor at Medical Arts Center a few blocks away for over twenty years and never have i had to wait so far past my appointment time. The last dozen visits have all been on time...so mismanagement and no care for peoples time is the issue at this clinic...very unfortunate as the staff are good and very nice.
