Best Buy Canada Ltd Langley

Absolute worst customer service experience. Was informed by manager, Jesse, that only 2 employees in the store know how to process a return or exchange. Even though there were 30 people waiting to return items. They had one person on the customer service desk and manager Jesse refused to assist. Finally added one extra cashier. Took 45 minutes to return one item. Don't shop here.

A HORRIBLE CUSTOMER EXPERIENCE.

I have a laptop in with the GeekSquad waiting to be repaired. I checked online to see the status and it has been sitting at this store for 8 days - hasn't even been shipped out yet. So, I decided to try calling the store / geek squad. I called 20 times, NOBODY ANSWERED THE PHONE. So, I then went on Live Chat with Geek Squad and they told me that I'd have to call the store to get an answer to my questions. I told them that calling the store doesn't work - as nobody answers the phone there.