Jubilee RV Centre was established in 1991 by Bill & Sheryal Poole. Starting as a small RV rental business they rapidly have grown to become a premier RV dealership servicing all of the British Columbia/Alberta area. Jubilee RV has prided themselves by becoming the best RV customer service centre in the interior. Over the years, they have grown in their current location. They now offer a fully stocked parts department, qualified service centre, finance department, and a sales showroom for all your conveniences.more...See more text
My husband and I found the rig we thought we wanted to buy at Jubilee. We drove 3-1/2 hrs to see them and discuss the purchase, but got the run around by their salesman, which I must say, was the worst I've ever encountered. He did not answer one question I had. We ended up at their competition across the street and bought our rig there. a substantial sale - Jubilee's loss!
My husband and I stopped here to talk to someone about buying a camping trailer and what would work best for us. We look young, so we every now and then we don't get taken seriously for major purchases. The two "salesmen" we're sitting in fold-out chairs outside, they didn't even stand to greet us. My husband asked what kind of options we had with our current vehicle and they just told us we couldn't tow anything. We both knew this wasn't true, so we just went elsewhere. Their loss.
I contacted jubilee for an insurance claim to replace an awning on my trailer. Due to either the incompetence or laziness of the service manager it took them just shy of a month to get me my trailer back.
After a week and a half I contacted them not having heard anything and was told by the service manager that the insurance company has not approved the claim yet. I immediately contacted insurance to get this rectified but they informed me that it was approved.I informed the service manager it has been approved, he agreed that it was sorted out and would order the parts that afternoon. A week later I contacted him again and was again told they had done nothing in two and a half weeks because insurance had not approved the claim. I had to get the insurance company to phone the service manager directly and then i phoned him every day to make sure he was doing his job until I picked up my trailer more than a week later.
Even if there was a mix up with the insurance company the service manager seemed like he would rather let my trailer rot on their lot than make a phone call to the insurance company until I forced him to. all of this cost me using my trailer on labour day weekend and more than enough frustration.
I will never use jubilee rv ever again!
