Tepperman's Furniture Store

I bought furniture of cost $2605 and they sent me the defective pieces. I sent the pictures of defects and their customer care offered me either certain amount or replace with other furniture from the store. I checked the store and all furniture was either costlier or not good quality. I talked to customer care department manager and she said either take offered money otherwise forgot it. From my pronunciation, they noticed that the caller in non white so talked rudely and they knew that he can'

Delivery service is lacking in time management, professionalism and appropriate social interaction. Yelling and swearing at customers and building staff is not acceptable. This has happened on more than one time.

I only recently custom ordered about $7000 in furniture from Teppermans. I thought I could buy a WASHING MACHINE (PAID EXTRA FOR removal and install) & all would be well. I couldn't be more wrong. First, the girl setting up delivery was rude and then the delivery guys didn't take the old machine and refused to install the new one. They gave a 70-year-old woman with crippled hands a wrench & told her to decouple the hoses. Watched her struggle. Pathetic. Shameful. I will be canceling my order.

Had a new washer and dryer set delivered by Teppermans June 2019. During the delivery Teppermans spilt water all over my floor and didnt tell me, the dryer they delivered was non functional and I had to bring it back to the store myself in exchange for another unit. The washing machine was dented which they did give me a small credit for. When the Teppermans employee was doing the delivery they gouged my flooring. Teppermans sent an employee out a few days after the deliver who put some

Well that is 4 hours of my life that I will never get back! Thanks Teppermans for calling me on a Sunday to move my appointment up and then nobody shows!! Thanks for NOT calling me the night before like you promised to confirm but calling me the morning of the appointment to tell me my 4 hour window time, take it or leave it. Ok fine I will take it, but tech never showed and when I called you promised you would call me back but you never did. You just lost a customer.

The worst customer service in windsor by far, Megan had no answer for us at all as our newly purchased appliances were junk on delivery smashed up in the boxes from obviously there incompetent fork lift drivers , There customer care approach is 0 to less , hold please , let me send you here hold please are you serious Noah , Ive got an idea now that you have lost us and all 5 daughters here in south windsor Get a popsicle bike and sell them ! Worst experience we have ever had in Windsor Leons

After waiting at the customer pick up area for 15 minutes I finally called into the store to find out why no one was coming. They pages a guy who promptly came out and called us liars saying we weren’t waiting that long. He stated he got the request at 11:45. He failed to check his watch because when he finally came out it was 11:59. Finally went back in to customer service and cancelled the entire order. Not only did they lose the sale but they have now lost a customer for life.

I bought a $2000 dining room table from Tepperman's in April, the finish on it is so terrible, i have permanent rings and marks on the table from food and glasses of milk. I was directed to Customer Care where I keep being told that they do not consider it a manufacture defect. We can't even eat at our table without causing permanent damage to the finish on the table, but apparently that is OUR fault and not a reflection on the quality of the product and so they will do nothing about it.

Worst customer service I've ever got from any company they don't care about their customers at all, I ordered a bedroom set for my sons birthday 2months ahead of time to make sure I get it to him in time they delivered it twice one with missing part and 2nd time was missing part broken I don't recommend them at all