Wrotten sales tactics; Poor value
I booked a session for one photo and a digital copy. The cost was $50 plus tax. When I booked the session I expected to get a digital copy that I could print out for my relatives. I told them my plans of printing out the image at the time of booking. After the session Magenta told me the digital copy can't be printed because the resolution wouldn’t support a print larger than the size of a postage stamp. I tried to explain to them that I expected to be able to print out a photo similar to the 8x10 I was being given but they wouldn’t hear it. To make matters worse when I asked to speak to the manager to see if I could get a slightly higher resolution all of the staff, including the manager became argumentative including the employee that originally booked me! They were more concerned about being right then what I had to say. Poor value, poorer client services. Beware!