Are you the owner of this business?
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Overly friendly staff to the point of being phoney. Never returning phone calls or e-mails. Incompetence to the point that I closed my accounts.
Complete incompetence from this branch. Lack of leadership or ownership at any level, even after messing things up big time. They don't return phone calls or emails.
Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.