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Roy is amazing when we bought our Toyota he could not do enough for us all our questions he just answered with that patient smile of his Mike and Bernice
Business Reply March 13, 2019
Thanks for the review Mike and Bernice!
Business Reply March 13, 2019
Thanks for the review Mike and Bernice!
Wendell Gillis and the Indy the sales manager were great to deal with. They made it a stress free process and were very understand and flexible with pricing and other options. I will highly recommend this team to anyone in the market for the new vehicle. I love my new Tacoma. Thanks Wendell!
Business Reply March 13, 2019
Thanks for the review!
This dealership and auto team have earned my trust and loyalty. Thank you Carrie in Service for never overselling me on unnecessary service. You keep my car in optimal condition while maintaining my vehicle's extended warranty. All of the team members are very friendly and professional, informative and courteous. Your teaching moments are excellent Carrie :) I definitely recommend this dealership for sales and service excellence.
Business Reply March 13, 2019
Thanks for the review Lori!
Roy Stokoe is amazing. My Aunt just bought her RAV4 from Kelowna Toyota. She wanted a lot for little. Roy was patient and kind. She loves her RAV 4. Thank you Roy!
Business Reply March 13, 2019
Thanks so much for your review!
Bought a car off Kyle 5 star Service. I would recommend him as a salesman and the dealership for their outstanding work quality and value
Business Reply March 13, 2019
Thanks for your review!
Really enjoyed my time with Ryan. Fully confident with my vehicle purchase.
Business Reply March 13, 2019
Thanks for your review!
Ryan Graham gave me the most informative advice compared to every other dealership I visited. Took the time to listed to what I needed in looking for my first new vehicle an I left feeling like I had the best deal in town with the best product
Business Reply March 13, 2019
Thanks for your review Graham!
We bought the vehicle that will hopefully last us for many years!! Our Toyota Tacoma is the first big item off our 'retirement checklist'. The staff was very friendly, knowledgeable, and went out of their way to help make this happen. Kudos to John and Gurinder in sales and Lyle in the office.
Business Reply March 13, 2019
Thanks for your review!
The transmission went on our vehicle while we were on our family vacation in Kelowna. As a result, we needed to purchase a new vehicle within a short period of time. We received excellent service from Kelowna Toyota with the purchase of our new Highlander. Our product advisor, John M, went above and beyond to get us the vehicle we wanted, taking steps to minimize the disruption to our family vacation. We would definitly recommend Kelowna Toyota to others. Thanks John for all of your help!!
Business Reply March 13, 2019
Thanks for your review, Nicole!
Great experience! Friendly and knowledgeable staff. My advisor Shayna was excellent! So cheerful, patient, and met all my expectations. I definitly recommend Kelowna Toyota!
Business Reply March 13, 2019
Thanks for your review, Tara!
This was my 2nd time dealing with Kelowna Toyota, and more specifically Chris D. He was extremely helpful and was able to answer any questions I had promptly and professionally. He helped me create the exact truck I wanted without any complications and I would highly recommend his services to anyone considering a Toyota or any other vehicle Kelowna Toyota has in stock. I will be going back.
Business Reply March 13, 2019
Thanks for the review Deven!
Business Reply March 13, 2019
Thanks for the review Deven!
I was charged nearly double the amount of labor hours as I was originally quoted. No phone calls had been made to me to confirm they were going to charge more. It was also supposed to take two days, but I received the vehicle after 5 days with little and poor explanation. I also was denied a loaner vehicle to use throughout this time. This service department caused me a great inconvenience from what was originally expected. I would never return or recommend them to anyone.
Business Reply March 13, 2019
Hi Eric, we're sorry to hear about your experience and the time to respond to this review. We're under a new management team and wanted to follow-up on any issues. You can always call us at (250) 491-2475. Regards, Kelowna Toyota.
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