Yellow cabs at its best service, I had an amazing ride from airport! Simi was very sweet and good with customer handling skills
Well communicated about the trip details, driver was very smooth and courteous.
I am a frequent client with Yellow Cabs and I am consistently satisfied with the professionalism of the drivers. They are, in my experience, professional, considerate, extremely helpful and knowledgeable about the area. I will continue to rely on this company due to the professionalism of the dispatch and the drivers.g
No one picked the phone for 5 minutes... okay... no one came to pick me up... okay... called them and they said the cab picked someone else up from infront of my place cuz I didn’t show up... at 11pm when im the only person in the whole street... rude service... or no service at all for that matter...
WORST CUSTOMER SERVICE EVER. We called for a cab and was told 5-10 minutes. After 30 min we called back to ask where our cab was and was told it would be there in 5 min... another 20 min later we called back to check again. Only this time they screened my calls. My friend called for us and they said it would be there in 10-15 min. Another 30 minutes later and still nothing. I called back but they screened my calls. We found another way home and 2.5 hours later they called to say they were there
I called to reserve a handicap taxi an hour before needing it and it didn't show up so I called after waiting for half an hour. Spoke to the dispatch who said it was on it's way. Never showed up after 2 hours....I will never use this cab company again!!!! Not reliable customer service!!!!
Cab was 10 minutes late (and counting) so we picked up kids I'm PJ's and drove mom to work. 35 minutes later when we were back home the cab showed up looking for his fare. B-R-U-T-A-L.
We ordered a cab a few hours ahead of time to get a cab to the airport (for a trip to Europe). Due to them, we almost missed our flight. 15 minutes after we were scheduled to be picked up, they were not here. We called, and they forgot us, said they were on another call and would get someone to us. 15 minutes later, we called again, and they were still on their way. TERRIBLE and almost missed our trip.
Absolutely the worst service if had in a long time. They took almost two hours to come and they had really bad service the whole way. Overall really horrible service. Would 100% recommend finding your own ride.
The lady on the phone has horrible customer service. She literally sounds like the most unfriendly miserable person. I was told my cab would be 15 mins then when I call back to find out if it is close 20 mins later she says it hasn't even left yet.
Call Kami cabs if you're in Kamloops as they are much quicker and friendlier.
For starters the people who answer the phone are incredibly rude.
My cab driver took me to the wrong street (after I mentioned she was going the wrong way) and ended up turning off the meter. Once she got me to my actual address she charged me $20 saying it should have cost me $25. I thought that was steep as it was a very short distance but paid anyway. My boyfriend took a cab from the same location and paid only $8 later that night. I called to complain and was told I would get a refund.. Its been 2 weeks and every time I call and ask about my refund they tell me "we are very aware of your situation and will get back to you when head office is in tomorrow"... Ive given up on my refund but will never call yellow cabs again.
Also, they are never on time.
Trying to get a cab at night time is near to impossible. You call to get one and you wait 20 minutes and call again to be told your cab was taken already. Request another one and wait some more. I wouldn't be so frustrated if they were actually honest about the wait time. Be prepared to wait a while.
Absolutely worst company I have ever used. Multiple times now I have called and I ALWAYS use Yellow Cabs, and I've been waiting hours apon hours at a time. I call them and ask how much longer and they say not too long. And I say how long though and they never give me an exact time. The dispatcher whom is a lady is absolutely ignorant and doesnt care what so ever, she is clearly just doing it for the money and doesn't care about customers. Worst customer service and everything. I really hope they go out of buisness because they don't deserve customers.
