I have used Mr. Lube locations many times for the vehicles I have owned over the years, but this location is by far the worse place ever now.
Back in January 2016 I went to get my Ford Escape done. None of the fluids were checked, including very low brake fluid. Was told to get oil that was not recommend by Ford. AND had to listen to staff yelling obscenities across the shop.
I was promised a Free Oil Service by the manager, but never got after that visit.
DON'T GO HERE FOR YOU OR YOUR CAR!
This was my first time at this Mr. Lube. While I was waiting for my service I was offered a complimentary beverage of my choice and a news paper. The lady that checked me in was very polite and apologetic for not getting to my vehicle faster. As I had not felt ignored and as she was so polite and friendly all was off to a good start. Once I got into the oil change bay the various steps and processes were explained to me. The technician looked up my vehicle and advised me of the upcoming service schedule which I found both helpful and beneficial. The staff were professional and polite and did not try to sell me things I did not need. I found this to be a breath of fresh air as I have often felt taken advantage of at other oil change places. As I had not had my vehicle serviced in a very very long time there were a number of services I had done. Because I asked them to do few different things for me they freely offered me a better deal than the $10 off coupon that I had handed them at the beginning.
I do not live in Edmonton but will now make the trip back to this Mr. Lube every time my vehicle requires service. I can honestly say I actually enjoyed myself while there and left in great spirits. I told them I would be giving them a good review. Phil a really nice gentleman even contacted me after to give me a survey code so that if I wanted to fill it out I would have the opportunity to win free product or money. Thanks Phil, I will definitely fill out that survey. This has been by far the best experience I have ever had while getting my vehicle serviced. I saw Phil around a lot while I was there offering assistance to the technicians and training. Now I don't know a thing about servicing a vehicle but Phil really seems to know his stuff and is providing an excellent level of training to the staff there. I can only speak about my experience. I found the service was exemplary.
